Refund Policy

Eligibility

To be eligible for a refund:

• Your request must be made within 30 days of delivery
• Products must be in their original packaging
• Unused or lightly used products qualify for full refund
• You must provide your order number and reason for return

How to Request a Refund

1. Email us at help@numbrrrzlipbalm.com with your order number
2. Briefly describe the reason for your return
3. We'll respond within 24 hours with return instructions
4. Ship the product back to us (return shipping is on the customer)
5. Once received and inspected, we'll process your refund within 5-7 business days

Refund Method

Refunds are issued to the original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.

Exchanges

Want to swap scents? We're happy to exchange your order for a different variety. Same process — email us and we'll sort it out. Exchange shipping is on us.

Damaged or Defective Products

If you received a damaged or defective product, contact us immediately at help@numbrrrzlipbalm.com with a photo of the issue. We'll send a replacement at no cost to you — no return necessary.

Non-Refundable Items

• Products returned after 30 days
• Products that have been fully used
• Gift cards (if applicable)
• Shipping costs (unless the return is due to our error)

Questions?

If you have any questions about returns or refunds, don't hesitate to reach out at help@numbrrrzlipbalm.com. We want you to be 100% happy with your Numbrrrz experience.